Privacy Policy

Our priority is safeguarding the privacy and security of your personal data that is within our processing or control scope. This Privacy Policy outlines our privacy commitments related to our engagements with you online, over the phone, and during your visits to our centres equipped with CCTV.

You are encouraged to carefully read through this Privacy Policy, and revisit this webpage periodically to review any changes that might be instituted. We retain the right to modify this Privacy Policy at any time by publishing the amended terms on this site. All revised terms are automatically binding from the date stipulated in the posted Privacy Policy unless otherwise defined.

Policy Coverage

This Privacy Policy encompasses all our websites and domains, inclusive of all regional or country-specific sites (collectively referred to as “Websites”). The Websites may offer convenience links to third-party websites. When you follow these links, you exit the Websites. We do not exercise control over those sites or their privacy practices, which may differ from our privacy practices. This Privacy Policy does not extend to any personal data that you choose to provide to unrelated third parties. We do not supervise or control the information collection practices of such sites or the privacy practices of any third parties, and we are not accountable for their practices or the content of their sites.

Nature of Collected Information and its Use

In this policy, the term “personal information” or “personal data” denotes information about an identifiable individual that is protected under the law in the jurisdiction where you reside. In some jurisdictions, “personal information” or “personal data” does not include business contact information.

The Websites collect data through various ways and for various objectives. If you elect to register with any of the Websites to receive updates from us, manage your account, and/or use our self-service portal, you will be asked to provide contact information (name, address, phone number, email address, a unique login name, and password). We use this information in line with our legitimate business interests to provide our services and/or to contact you about the services on our site in which you have demonstrated interest.

Technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp) is automatically collected by the Websites. We aggregate this information for website reporting purposes to analyse trends, identify server problems, manage the Websites, track user activity and usage, and gather wide-ranging demographic information. For more details, please see 'Cookies and other digital markers' below.

You also have the choice to provide demographic data (such as type of business, size of business, locations, etc.). We use this demographic data to understand your needs and interests and to provide you a more personalized experience on our site. This information is used by the group to process your orders, facilitate participation in promotions (subject to your marketing preferences), and enable us to provide our services to you.

If we communicate with you over the phone, you may provide us with personal data during the call. Such calls may be recorded for training and quality control purposes. If the call is to be recorded, you will be informed at the beginning, giving you an opportunity to end the call if you are not comfortable with recording.

When you visit our centres equipped with CCTV, we may record footage of you on our CCTV system.

Application of Collected Information

You can order products or services, request information, or subscribe to marketing or support materials through the Websites. In order to purchase a product or service from us, we will request certain information from you for contract fulfilment purposes. You will need to provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, billing address, and expiration date). We will use this information for billing purposes and to fulfil your order(s). If we encounter a problem when processing your order, we will use the contact information to reach you.

Data Protection Practices

All your personal information is kept confidential. Our use of your personal information is in accordance with all applicable data protection laws. If we ever have to share your personal data with third parties or transfer it outside of Ontario or Canada, it will be done in compliance with the required legal processes and safeguards.

Cookies and Digital Markers

We gather information using cookies and other digital markers. These are small computer files stored on your computer’s hard drive or integrated within our webpage code. They allow us to identify you and track your activity on the Website. For instance, during the checkout process, we use cookies to keep track of your order as you progress through each step. We may engage the services of third parties to gather and process personal data using cookies and other digital markers on our behalf. You can disable cookies on your computer by modifying the settings in your browser's preferences or options menu. However, disabling cookies may prevent you from accessing certain parts of the Website.

Children’s Privacy

We prioritise the privacy of children. We encourage parents and guardians to actively oversee their children's online activities and interests. We do not knowingly gather data from children below the age of 13 and do not orient our Websites to children under 13.

Opting-out and Your Rights

You can choose to receive various types of information that align with our products and services. You can subscribe to specific product-and-service-related information and company-wide marketing updates. If you wish to discontinue receiving our newsletters and/or promotional communications, you can opt out by following the instructions included in each newsletter or communication or by contacting us at

Under certain jurisdictions, such as the UK and the EEA, you may have the right to access, rectify, erase, restrict processing, data portability, and object to the processing of your personal data. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person or infringe upon the privacy rights of others, or if you ask us to delete information which we are legally obliged to keep or have a legitimate interest in retaining. To exercise any of these rights, please contact If you have unresolved concerns, you have the right to lodge a complaint with the data protection supervisory authority where you live, work or where you believe a breach may have occurred.

Data Security

While we cannot guarantee absolute security of our servers, nor can we warrant that information you supply through the Website will not be intercepted while being transmitted over the Internet, we adhere to generally accepted industry technical standards to protect your personal data. When you input sensitive data (such as credit card details) on our registration or order forms, we encrypt that information using secure socket layer technology.

Data Retention

When processing personal data for marketing purposes or with your consent, we process the data until you request us to stop and for a short period afterwards (to allow us to implement your requests). We also retain a record that you have requested us not to send you direct marketing or to process your data indefinitely, so we can respect your request in the future. When we process personal data in connection with performing a contract or Service, or for a competition, we retain the data for six years from your last interaction with us (except for financial information which we retain for ten years). Call recordings and CCTV footage are stored for short periods of time, based on our internal compliance procedures.

Business Transitions

Should we undergo a business transition, such as a merger, acquisition by another company, or sale of a portion or all of its assets, your personal information will likely form part of the assets transferred. We will make reasonable efforts to provide notice before your personal data is transferred or becomes subject to a different privacy policy.

Terms and Conditions

Your visit to our Websites and any privacy-related disputes are subject to this Privacy Policy and our Terms and Conditions, which include disclaimers of warranty, limitations of liability, and dispute resolution measures.

Contact Information

If you have questions regarding our use of your personal data or about this Privacy Policy, you may contact us at

The revised Privacy Policy presented here is designed to adhere to the laws of Ontario and Canada. We remain committed to protecting the personal data of all our users and maintain strict compliance with data protection laws.

This Privacy Policy is intended to help you understand our online information practices and the choices you can make about the way your information is collected and used. By accessing and using our services, you consent to the collection, use, disclosure, storage, and processing of information in accordance with this Privacy Policy.

The Company reserves the right to amend this Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on this site. You should check our site frequently to see the current Privacy Policy that is in effect and any changes that may have been made to it.

Thank you for your trust in our services. Your privacy is paramount, and we are committed to protecting and safeguarding your data privacy rights.